Services around our region have had a very busy week. Our teams have been out and about helping customers and we’d just like to say a huge thanks for the many cups of tea they’ve received and for bearing with us while we have dealt with a huge number of calls.
We have had several hundred calls from people with no water due to frozen pipes, and given out advice on how to thaw them out. Some people were still off water and we’re visiting around 400 homes, prioritising vulnerable and elderly customers.
Ground movement caused by freezing temperatures has caused burst pipes in some areas. We are currently investigating and fixing more than 60 bursts across the region. On the sewer side of our business we are having difficulty getting about on the roads, accessing remote treatment works and also finding and accessing manhole covers so please bear with us if you are waiting for assistance with a sewer issue.
We are preparing for a busy weekend and have called in staff from leave and others are working overtime as we prepare for the snow thaw and forecast rain which could cause localised flooding.

These pictures show some of the conditions staff are working in.   .

Lee and Hannah, network technicians were out unblocking sewers in the snow in Colchester.

Apprentices Dillon and Josh stopped to help a stranded lorry near Bourne in Lincs

And it wasn’t just customers – this redshank was found struggling in the snow in a depot in Essex and taken inside a van to warm up


And here is the scene that met technician Sam Batey when he arrived to check on Houghton St Giles Water Treatment Works in Norfolk.















And finally here are some images from our Alton Water, Rutland Water, Grafham Water and Taverham Mill Water Parks under a blanket of snow.

Please stay warm and stay safe – and make sure to look in on any vulnerable or elderly neighbours. If you are having problems with frozen pipes then there’s advice here –

Posted by nshelton