We would like to thank customers who were affected by the wet weather over the Christmas and New Year period for their patience and understanding – it was our busiest festive period for the past 5 years.
In fact December 27 was one of the top ten busiest days for our water recycling teams at any point during that time. The highest rainfall in our region fell in Norfolk with up to 34.6mm of rain in one day – 60% of a whole month’s rain for an average December.
Whilst flooding or any impact on your sewerage services is never welcome, we do appreciate that this can be particularly difficult over the festive period and that is why we worked tirelessly to ensure that we had as many people as we could available to take calls in our contact centre and to get out to jobs in as short a timescale as possible.
Having seen a surge in the number of issues reported to us on December 27, including internal and external flooding, loss of toilet facilities and full manholes, we brought in extra resources, calling in staff on standby and getting support from our contractors.
This enabled us to strategically plan for much more work out on site and ensured that we kept customer waiting times as low as possible. There were some delays in getting out to jobs initially, as we looked to prioritise the most critical work, and are grateful to those affected for bearing with us.
We are continuing to monitor the weather forecasts and will look to ensure that we remain responsive to any further rainfall that may have an impact on our services across the Anglian Water region.