Consultation for company’s draft business plan goes on tour across the region

Anglian Water is asking customers to have their say on its draft business plan by talking to people from around the region.

The water company will be touring the region promoting the consultation on the draft plan aptly named ‘H20, Let’s Go’ –  in a fully electric van, visiting 14 locations to gather feedback from customers. The van is packed full of interactive games, information and water saving tips for people to join in and share their views.

The plan itself has been developed over the last year by the water company following feedback from its customers about the issues that matter to them most and what areas they feel their bill money should be spent on in the future. It will be submitted to the water regulator, Ofwat – but the company wants to make sure it’s plans are supported by its customers and reflects their priorities.

Ultimately the business plan will contain the big decisions that will affect the company and the region for generations.

Regan Harris from Anglian Water said: “What our customers tell us has a big influence on our long term business plan. And the more people that give their views, the surer we can be that our plan deals with the issues our customers care about.

“Last year we travelled around the region asking customers what mattered to them most, and that feedback is what has formed our draft business plan. We’ve already spoken to thousands of customers when we developed the plan. Now, we want to make sure we’ve got it right, by asking them to review the plan again.

“We face a wide range of challenges, not just as a water company, but as a region. We are on the frontline in the fight against climate change, with some of the driest and lowest lying parts of the UK and our region is growing rapidly. Meanwhile the amount of water available remains the same and may even decline. These challenges are why it’s essential we speak to customers to get their opinions on our proposals to overcome these challenges and protect the environment and keep taps running for generations to come.

“Only with customer feedback can we continue waging a war on leakage, going way further than any other water company. We’ll also be speaking to customers about how we plan to keep bills as low as possible while still investing in the things that are most important to them, like spending more on new technologies and storing water to protect against future droughts.”

Within the business plan, Anglian Water makes its case for investing in reducing leakage and installing smart meters, as well as investing in pipes, pumps and treatment works, and outlines its plans for protecting the environment.

Back in 2013, a whopping 50,000 customers commented the business plan Anglian Water is currently delivering. But the water company is aiming to speak to even more people this time; with staff manning the electric car around the region until mid May.

The Anglian Water van will be at the following locations:

  • Thursday 19 April – Norwich Town centre
  • Friday 20 April – Huntingdon Town centre
  • Saturday 21 April – King’s Lynn Town FC Football match
  • Thursday 26 April – Northampton Grosvenor Shopping Centre
  • Friday 27 April – Lincoln Farmer’s Market Town centre
  • Saturday 28 April – MK Dons Football match
  • Sunday 29 April – East Anglian Game & Country fair
  • Tuesday 1 May – Boston Market
  • Wednesday 2 May – Peterborough – One Retail Shopping centre
  • Thursday 3 May – Colchester Town centre
  • Friday 4 May – Bedford Harpur Shopping Centre
  • Saturday 5 May – Great Yarmouth/Lowestoft/Norwich Horning Boat Show
  • Monday 7 May – Hartlepool Middleton Grange Shopping centre

People can have their say at any time up until 9 May 2018 by visiting

Posted by Anglian Water