• Investment paid for by average bills of £1.21 per day per household, with metered customers paying even less
  • £128 million war on leakage continues – Anglian Water is best in the industry as leaks drop even further
  • Final year of £5billion commitment to maintain and improve water and sewerage services in the five years to 2020
  • Looking to the future Anglian Water’s next businesses plan, from 2020-2025, proposes a £6.5billion investment in the region – 30% more than ever before.

Anglian Water has today unveiled a huge capital investment programme for the year ahead, worth £470million across the East of England, which is the driest and one of the fastest growing parts of the country.

The investment will be targeted at maintaining and improving customer services across the East of England. The funds will be ploughed into the areas that customers say matter most to them including reducing leakage even further, providing top quality drinking water, protecting against severe weather such as drought and flooding and tackling the impacts of climate change.

This is the final year of Anglian Water’s £5billion commitment between 2015 and 2020, which will be paid for by average bills of just £1.21 per day for an entire family – less than a litre of bottled water or one barista coffee.

This year’s small bill increase, of just four pence per day, (in line with inflation) will allow the water company to continue to invest in the necessary infrastructure to prepare for the unique challenges faced in the region; like a fast growing population, while receiving a third less rainfall than the UK average.

Jane Taylor, Head of Customer Services at Anglian Water, said: “We’re always doing everything we can to run our business more efficiently, which translates into value for money for our customers, all while still investing heavily in the things they care about most.

“The average bill of £1.21 per day pays for all the water you need to wash and drink, and for every flush of the loo and cycle of the dishwasher. But more than that, it helps us build and look after a water network that protects both the environment and our customers while looking ahead to future challenges too.

“Water meters are still the best way to save money, and the savings speak for themselves. The average annual metered bill comes in £168 cheaper than a bill without a meter. It’s a win-win because it’s free to switch to a meter, and if you change your mind you can switch back, for free, within two years.”

In the East of England, 85 per cent of homes now have a meter. Average bills for metered customers are just £1.13 per day, £412 for the year. Anglian Water also offers a free home visit from a qualified plumber who’ll fit free water saving gadgets and give customers helpful water saving tips.

How is customers’ money invested?

Stellar leakage performance for another year: Anglian Water’s unique commitment to reducing leakage means the company doesn’t pass the cost of improving leakage performance back to customers unless it beats a very stretching target. This was something the company agreed with customers in 2015.

Already Anglian Water is way ahead of the rest of the industry, making the targets set even more challenging in relative terms.  The company is finding and fixing more leaks faster than ever before with the best leakage record in the industry – around half the national average of other water companies.

Paul Valleley, Water Services Director for Anglian Water, said: “We know leakage matters to our customers, particularly in such a dry region.

“We now have a 300-strong leakage team, working on projects such as our innovative pressure management scheme that dramatically reduce the number of bursts. We’re even deploying state-of-the-art naval technology across our water network which enables us to find and fix leaks faster then ever before, and minimises disruption for our customers.

“By the end of this five year period we will have invested £128m to wage a war on leaks. We believe leading the industry on cutting leakage is the right thing to do for our customers and the environment and we’re determined to go one step further every time. That’s why we’ve committed to drive down leakage by a further 23% by 2025. This will take Anglian Water to a world-leading low level of leakage.”

A £470million investment programme: next year 540 billion litres of water will be treated and supplied to customers, before being used and then treated and safely returned to the environment. It’s a vast operation that costs over a million pounds per day to run It’s also a huge contribution to the economy, creating or securing thousands of jobs each year. Some of the schemes over the next 12 months will include:

  • £28million to keep leakage levels at industry-leading lows. By 2020 Anglian will have invested an additional £60million in a war on leakage, bringing the five-year total spent on fighting leaks to a colossal £128million.
  • £91 million improving, maintaining and refurbishing hundreds of water treatment works and water recycling centres across our vast estate.
  • £30million maintaining, refurbishing and renewing parts of the 37,000km water pipe network.
  • £28million maintaining, refurbishing and replacing parts of the 70,000km sewer network.
  • £28million to extend and upgrade our Water Recycling Centres to accommodate the growing population in our region.
  • £15million keeping sewers clear of fatbergs and wipes. We’ll clear 43,000 sewer blockages – that’s one every 15 minutes – most of which are caused by people putting the wrong things down the loo and sink.
  • £11million to connect hundreds more rural homes to the mains sewerage network for the first time, totalling £70million by 2020.
  • £4million to reduce flooding from sewers as part of a £45million focus that will protect hundreds of properties from flooding by 2020. £1.5million will be put up for matched funding to get more partnership flood schemes off the ground too.
  • £2million will be invested in innovation. This will be the third year of Anglian Water’s Smarter Drop initiative, aiming to create the water network of the future. The initiative will centre on Newmarket, and will become Anglian Water’s ‘Shop Window’ for pioneering new technology before rolling it out to the wider region.
  • £200,000 to protect the region’s coastal waters by investigating sources of agricultural and urban pollution, and to work with the farming community to protect the rivers and boreholes that provide raw drinking water. We’re also extending our BeachCare and RiverCare initiatives to cover more miles of coastline and rivers than ever before.
  • Over £12million will be spent fitting free water meters, replacing old ones, and offering free water saving devices to help customers become more water efficient.
  • Millions of pounds will be spent on improving water quality to reach even higher standards.
  • Millions of pounds will be spent on the ‘nuts and bolts’ of our operations. For instance, every year we repair and replace more than 3,000 manhole covers,.

Caring for local communities and future generations: water is central to our way of life. Without fresh water there’d be no swimming pools, no hospitals, no restaurants, and no beer – it takes 148 litres of water to produce just a single pint of the good stuff.  As well as supporting essential businesses and agriculture, Anglian Water cares about ensuring our region is a fantastic, thriving place to live and work. Here are some of things you might not expect Anglian Water to be doing:

  • 24,000 children will enjoy learning about the water cycle, efficiency and climate change in local schools across our region as well as at our two education centres.
  • Another intake of students will earn their qualifications in engineering and construction at the Anglian Water-sponsored school, the Greater Peterborough University Technical College.
  • Using ‘Poo Power’, our Water Recycling Centres will generate enough clean energy next year to fuel 40,000 homes.
  • We’ll protect important habitats and species at 47 Sites of Special Scientific Interest (SSSIs) in our region, covering nearly 3,000 hectares, or 4,120 football pitches, of land. These include Water Voles, Nightingales, which are breeding at some of water parks and form part of a five year research project, and Ospreys.
  • Two million visitors will enjoy our award-winning water parks and recreation sites over the year, including the hugely popular Aquapark and Beach at Rutland Water. More than 500 keen anglers hold season tickets, and hundreds of people will get married at the iconic Normanton Church on the banks of Rutland.
  • Anglian Water employees will volunteer thousands of hours to charities close to their hearts, including WaterAid, the global charity founded by the water industry three decades ago.

Supporting people in vulnerable circumstances: every year Anglian Water commits £1million to help vulnerable customers facing financial hardship. On top of this the company is continuing its successful social tariff – LITE – which is already helping thousands of customers on low incomes to save up to 80% on their bill. The average saving for a customer on LITE is £279 per year. www.anglianwater.co.uk/LITE

More information, including details of support available for those who struggle to pay their bill, is available on the Anglian Water website at www.anglianwater.co.uk/charges or www.anglianwater.co.uk/customerinformation

Our priority services register is also available to a wide range of our customers, from nursing mothers with children under the age of one to kidney dialysis patients who have a dialysis machine at home; customers who have sight or hearing difficulties to those who are frail and elderly or with a disability. This service provides additional assistance including special tariffs, reassurance against bogus callers, and the provision of bottled water should their supply be interrupted.

-Ends-

For more information or to arrange an interview, contact the Anglian Water Press Office on 0871 677 0123.
Anglian Water’s ISDN line number is 01480 455478

A selection of stock images are available at: http://www.anglianwater.co.uk/images

Infographics available are:

Notes to Editors:

  1. The average household water bill from April 1st will be £442 per year, or £1.21 per day. Prices include inflation.
  2. £470million will be invested in capital schemes in the next year. The total spent over the year is closer to £1billion – totalling £5billion between 2015 and 2020 – once other costs (such as wages for more than 4,000 employees) are added in.
  3. This rise is mainly due to inflation, which was at 3.2 per cent when bills were calculated. The remaining charge is to help pay for Anglian Water’s £470million investment programme which will allow us to maintain and improve our essential equipment above and below ground, and protect our environment against the impacts of climate change.
  4. How do we spend the average household bill?
    Based on the average household bill in 2019/20, water and sewerage charges will cost £1.21 per day. This is how we spend that money:
  • 46p goes on people and materials, including wages for our staff, and all the people employed in our supply chain
  • 34p goes on building assets to improve our service, building a resilient network to meet the future demands of our customers while continuing to protect the environment
  • 21p goes to pay back the interest on money we have borrowed to improve services
  • 9p goes on paying taxes, rates and licences including tax on profits, rates on buildings and water / water recycling sites, and licence fees paid to the Environment Agency,
  • 6p goes on energy, to cover day-to-day running of our operation
  • 5p of the £1.21 is profit
  1. The precise change to individual customers’ bills will depend on several factors, such as whether a meter is fitted or not, whether Anglian Water is the provider of both water and water recycling services, and the rateable value of the property.

Join our campaign for the future. It’s called Love Every Drop.
You can take part at a tap near you.
www.anglianwater.co.uk/loveeverydrop

Posted by Anglian Water