Anglian Water is touring the region this summer.
An eye-catching Anglian Water double-decker tour bus will be rolling into more than 20 town centres and events throughout the East of England, starting in Lincolnshire.
The company wants to hear customers’ views on key water issues to help shape its business plan for the five years from 2020–2025.
The business plan will be submitted to the water regulator, Ofwat – but the company wants to make sure it’s plans are supported by its customers.
The bus fitted out with a water bar and four interactive discovery zones and is designed as an experience for customers to learn more about what the future might hold for the world of water. They will also help make the big decisions that will affect the company and the region for generations.
Conversations will raise awareness about how Anglian Water treats and cleans water, protects the environment and plans to overcome the water challenges faced in the East of England such as climate change and drought.
The bus is just one of the ways the company is speaking to customers as part of its Big Conversation. A wide range of detailed customer research is underway as well as a series of planned events.
Ciaran Nelson from Anglian Water said: “What our customers tell us will have an influence on our long term business plan. And the more people that take part, the surer we can be that our plan deals with the issues our customers care about.
“We face a wide range of challenges, not just as a water company, but as a region. We are on the frontline in the fight against climate change, with some of the driest and lowest lying parts of the UK and our region is growing rapidly. Meanwhile the amount of water available remains the same and may even decline. These challenges are why it’s essential we speak to customers to get their opinions on our proposals to overcome these challenges and protect the environment and keep taps running for generations to come.
“Only with customer feedback can we continue waging a war on leakage, going way further than any other water company. We’ll also be speaking to customers about how we keep bills as low as possible while still investing in the things that are most important to them, like spending more on new technologies and storing water to protect against future droughts.”
Within the business plan, Anglian Water will make its case for investing in reducing leakage and installing smart meters, as well as investing in pipes, pumps and treatment works, and outline its plans for protecting the environment.
Back in 2013, a whopping 50,000 customers commented the business plan Anglian Water is currently delivering. But the water company is aiming to speak to even more people this time; with company volunteers will be manning the bus for four weeks in June and July visiting towns and events.
June 21 & 22: Lincolnshire County Show
June 23: St Ives
June 24 & 25: Colchester Food and Drink Festival
June 27: TBC
June 28 & 29: Norfolk County Show, Norwich
June 30: Kids Country, Peterborough
July 1: Rutland Water
July 2: TBC
July 4: Saffron Walden Market
July 8 & 9: Country Show, Elveden
July 11: Queen Mary Centre & Thomas Clarkson Academy, Wisbech
July 12: Grafham Water, Cambridgeshire
July 13: Market Square, Northampton
July 14: Marlborough Square, Milton Keynes